Privacy Policy

1. Introduction

MarketGate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email address, password)
• Update your profile (company name, role, phone number)
• Use our AI chatbot service (queries and conversations)
• Upload files or create projects
• Contact our support team

2.2 Automatically Collected Information

When you access the Service, we automatically collect certain information, including:

• Log data (IP address, browser type, operating system, access times)
• Device information (device type, unique device identifiers)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Authentication services (if you log in through third-party accounts)
• Payment processors (transaction information)
• Analytics providers

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process your transactions and manage your subscription
• Send you administrative information, updates, and security alerts
• Respond to your inquiries and provide customer support
• Personalize your experience and deliver relevant content
• Analyze usage patterns and improve our Service
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations
• Train and improve our AI models (chatbot functionality)

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on:

• Consent: You have given explicit consent for processing your data for specific purposes
• Contract Performance: Processing is necessary to fulfill our contract with you
• Legal Obligation: Processing is required to comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided your rights don't override these interests

5. How We Share Your Information

5.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting providers (data storage)
• Payment processors
• Email service providers
• Analytics providers
• AI service providers (OpenAI for chatbot functionality)

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

5.5 Company Collaborators

If you belong to a company account, certain information (projects, files, collaboration data) may be shared with other users within your company.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with the Service
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights and Choices

8.1 Access and Correction

You can access and update your account information at any time through your account settings.

8.2 GDPR Rights (EU Users)

If you are in the EEA, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8.3 CCPA Rights (California Users)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, disclose, or sell
• Request deletion of your personal information
• Opt-out of the sale of personal information (we do not sell your data)
• Non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at [email protected] or call [phone number].

8.4 Marketing Communications

You can opt-out of marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your account preferences.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies to improve your experience.

9.2 Types of Cookies We Use

• Essential Cookies: Required for the Service to function (e.g., authentication, security)
• Performance Cookies: Help us understand how you use the Service (e.g., analytics)
• Functional Cookies: Remember your preferences and settings

9.3 Your Cookie Choices

Most browsers allow you to refuse or delete cookies. Please note that if you disable cookies, some features of the Service may not function properly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws.

For EEA users, we ensure appropriate safeguards are in place when transferring data outside the EEA, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other approved transfer mechanisms under GDPR

11. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

12. Third-Party Websites

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

13. AI and Chatbot Data

13.1 Chatbot Conversations

When you use our AI-powered chatbot:

• Your queries and conversations are stored to provide personalized assistance
• Conversation data may be used to improve our AI models
• We use OpenAI's services, and data may be processed by OpenAI in accordance with their privacy policy

13.2 Data Minimization

We encourage you not to share sensitive personal information (e.g., financial account numbers, health information) in chatbot conversations.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)

We encourage you to review this Privacy Policy periodically.

15. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at:

Email: [email protected]

16. Supervisory Authority

If you are in the EEA and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

17. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]